FAQs
How do I place an order?
Pick a gift, add any personalisation, and go to checkout. We call or WhatsApp you to confirm availability and the delivery date, then send a secure payment link.
How do I personalise a product?
Open the gift and fill in the personalisation fields — a name, date or message. The maker sees exactly what you typed on the order.
Are the products handmade?
Most gifts are made by hand by our makers, so small variations in colour and finish are natural.
What is the delivery time and cost?
Each gift shows its making and dispatch time. Shipping charges, if any, and the delivery date are confirmed before payment.
What if my gift arrives damaged?
Report it within 7 days of delivery with photos and we arrange a replacement or refund.